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© 2019 Matanuska Telephone Association. All Rights Reserved. Legal.

Call Center

Features

  • Dynamic Call Flows (based on webhooks and API pivots)
  • Multiple Ringing Strategies
  • Skills Based
  • Round Robin
  • Longest Idle
  • Unlimited Number Of Queues
  • Advanced Time Of Day Routing
  • On Phone Agent Applications
  • Managed Queue Memberships
  • Queue Favorites
  • Multiple Agent States
  • Reporting
  • Callbacks
      • Standard Callbacks
      • Forced Queue Entry Callbacks
      • Forced Callbacks Based On Wait Time
  • Skills Based Routing With Priority
  • Support For Multiple Languages
  • Support For Multiple Datacenter Locations
  • Unlimited DIDs
  • Graphical IVR And Call Flow Builder

Pricing Information

Courtesy
Essentials
Advanced
Call Center
Monthly Price
$14.99
$24.99
$34.99
$74.99
Core Service:
Phone Number, Extension, Unlimited Domestic Usage, HD & Secure Voice
•
•
•
•
Telephony Functions:
Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Contacts From Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Unlimited Fax, Voicemail To Email, Auto-Attendant
•
•
•
Voicemail Transcription
•
•
•
Call Recording
Ad-Hoc
Always On
Always On
Integrations / API access / Custom
Applications
(fee based)
•
•
Operator Switchboard
•
•
Call Monitoring
(Whisper/Barge)
•
•
Call Center Functionality:
Unlimited Queues, Unlimited Agents,
Reporting, Callbacks, Intelligent Call
Reporting, Visual IVR, Multiple Call
Distributions, Call And Hold Time
Announcements, Call Center APIs,
Skills-Based Routing
•
Essentials
Monthly Price $24.99
Core Service:
Phone Number, Extension, Unlimited Domestic Usage, HD & Secure Voice
•
Telephony Functions:
Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Contacts From Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Unlimited Fax, Voicemail To Email, Auto-Attendant
•
Voicemail Transcription  
Call Recording Ad-Hoc
Integrations / API access / Custom
Applications
(fee based)		  
Operator Switchboard  
Call Monitoring
(Whisper/Barge)		  
Call Center Functionality:
Unlimited Queues, Unlimited Agents,
Reporting, Callbacks, Intelligent Call
Reporting, Visual IVR, Multiple Call
Distributions, Call And Hold Time
Announcements, Call Center APIs,
Skills-Based Routing		  
Courtesy
Monthly Price $14.99
Core Service:
Phone Number, Extension, Unlimited Domestic Usage, HD & Secure Voice
•
Telephony Functions:
Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Contacts From Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Unlimited Fax, Voicemail To Email, Auto-Attendant		  
Voicemail Transcription  
Call Recording  
Integrations / API access / Custom
Applications
(fee based)		  
Operator Switchboard  
Call Monitoring
(Whisper/Barge)		  
Call Center Functionality:
Unlimited Queues, Unlimited Agents,
Reporting, Callbacks, Intelligent Call
Reporting, Visual IVR, Multiple Call
Distributions, Call And Hold Time
Announcements, Call Center APIs,
Skills-Based Routing		  
Advanced
Monthly Price $34.99
Core Service:
Phone Number, Extension, Unlimited Domestic Usage, HD & Secure Voice
•
Telephony Functions:
Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Contacts From Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Unlimited Fax, Voicemail To Email, Auto-Attendant
•
Voicemail Transcription
•
Call Recording Always On
Integrations / API access / Custom
Applications
(fee based)
•
Operator Switchboard
•
Call Monitoring
(Whisper/Barge)
•
Call Center Functionality:
Unlimited Queues, Unlimited Agents,
Reporting, Callbacks, Intelligent Call
Reporting, Visual IVR, Multiple Call
Distributions, Call And Hold Time
Announcements, Call Center APIs,
Skills-Based Routing		  
Call Center
Monthly Price $74.99
Core Service:
Phone Number, Extension, Unlimited Domestic Usage, HD & Secure Voice
•
Telephony Functions:
Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Contacts From Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Unlimited Fax, Voicemail To Email, Auto-Attendant
•
Voicemail Transcription
•
Call Recording Always On
Integrations / API access / Custom
Applications
(fee based)
•
Operator Switchboard
•
Call Monitoring
(Whisper/Barge)
•
Call Center Functionality:
Unlimited Queues, Unlimited Agents,
Reporting, Callbacks, Intelligent Call
Reporting, Visual IVR, Multiple Call
Distributions, Call And Hold Time
Announcements, Call Center APIs,
Skills-Based Routing
•


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